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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page
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"I recently had my motorcycling world turned upside down leaving me in the hospital for a couple weeks, I recieved cards and flowers from friends and family...but the "get well" card I got that meant the most was the one from the people I deal with from LVHD. My spirits were lifted to new hieghts. Chrome and potatao-potato-potato is one thing, the aquaintences that treat you like family are another. Thanks, it really means alot."
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| By: Will "CoyoteQuick" Las Vegas,NV |
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"We had the BEST experience when we were there and I would like to commend your store for cleanliness, variety AND service. Your associate, Chree was MOST delightful and very helpful and attentive to me and I want to let you know that it made ALL the difference! =)"
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| By: Melissa Jackson,TN |
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"Chree at the rio location was really helpful, she help me find a gift for someone special. I really appreciate the hard work she did.
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Gordon Luke"
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| By: gordon seattle,WA |
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"Broke down on my way to Laughlin last week, drove up to your dealership the morning of April 24th. I was greeting by Tigh Pesicka and the long story short he did an outstanding job and represented your company with a smile and can do attitude.
The mechanic who was equally competent should be mentioned too.
thanks to your team for all they did to get me back up and running, cheers. "
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| By: scott spearfish,SD |
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"I was down for the Laughlin river run last week with my family when a problem came up that had to be cared for right away. This a thank you to your service manager (Dave) for staying after hours to help. He stayed for almost an hour with us, he tried to arrange a rental car with no luck, he did manage to make it possible for us to travel back to our hotel at state line. He arranged to have us first up the next morning and we were back on the road by 11:00. Our weekend was saved. We don't get service like this where I live. So again thank you to Dave, your counter staff, the mechanic, the crew that cleaned the bike, the whole experience.
Rick Cortes
Rancho Cucamonga, Ca. 91701"
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| By: Rick Alta Loma,CA |
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"Kudos to your parts and Service,you folks rock.I trailered my bike to Vegas on the way to Mexico "26 hours from home " I wasnt on the strip 5 minutes and my exhaust baffle fell out,by the time I got back to it,it was fairly bent and chewed.I brought it to your service Dept they chased out the bolt holes gave me a couple loc tighted replacement bolts and had me on the road in 15 minutes,sincerest thanks you made a memorable trip that much better, Cliff"
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| By: Cliff Fort Saskatchewan,AB |
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"Lorrie Morgan, I would have been sick of looking at me. I'll bet she thought I would never buy a motorcycle. She was the one who, when I didn't feel like I fit on an Ultra, said, "Have you ever thought about a Road Glide?" As soon as I sat on one, I knew that was the perfect bike for me. After much more Q & A, I bought my Orange Road Glide. She and the sales staff at LVHD could not have done more or been any nicer. I strongly suggest to anyone looking for a motorcycle to talk to Lorrie and/or the rest of the crew at LVHD. People have told me they saved a buck or two by buying at a dealer in a small town many miles away, but how much can you save in order to make it worth not be a member of the LVHD family. Besides, the deals they told me about weren't as good as I got AND I didn't have to drive to another state. The Service Dept; Rudy and Marian the Librarian, and the rest, they just don't get any better. I have never been treated with anything but the utmost courtesy by anyone in the store. We are about to buy another Harley, probably a DeLuxe, for my wife. But first we have to ask Lorrie a few hundred more questions. "
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| By: Kenny Henderson,NM |
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"I just wanted to submit praise for Marian Steele in your Service Dept, and for Matt Shimek in Parts. As a new Harley owner, I had questions as to bike maintenance and other operational parameters, and Marian went to the books and computer as well as the mechanics to ensure my questions were completely answered. When I headed for parts, she wrote the numbers I needed on her card to make certain I ordered the right items. Matt in parts went out of his way to not only order my parts, but answer other questions about accessories, including carrying one out to my bike in the parking lot to show me how well it would work. You know I had to buy it then!
It is this kind of customer service attitude that keeps me coming back to Las Vegas Harley Davidson. Your people care as much as I do about my bike. I could not ask for more. Thanks! "
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| By: Stephen North Las Vegas,NV |
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"My girlfriend and I rented an Ultra Classic on 13 February 2008 from your dealership and it was the greatest experience we have ever had. From the moment we entered your store the staff was outstanding. The bike was ready, we were given directional maps to site seeing, fueling and eating points for our trip. The temparature was 75 and the day was perfect. The return of the bike was painless and your shuttle service back to our room was second to none. We thank you and your staff for such a wonderful experience and hope to see you next year. P.S. we still had money left when we got back to Wisconsin "
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| By: Kurt Peshtigo,WI |
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"Hello and I am writing these comments to recognize one of your service advisors John at the Red Rock Harley Service Department. I appreciate the outstanding service that John has provided to me when I replaced the pipes on my 2007 Street Bob. He is always professional on the phone and provides me with details of what is going to happen all along the way. He is excellent about giving me an estimated cost up front so I know exactly what the work is going to cost me. Lastly, he calls when he says he is going to call and I truly appreciate that.
Overall I am very satisfied with the service I have received from your dealership and with associates like John on your team I am certain I will continue to be a very loyal customer.
Sincerely,
James Coon
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| By: James Las Vegas,NV |
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"The staff I dealt with were all knowledgeable,friendly and spot on in handling any of my concerns and preferences( John Bivins- sales, Rudy Salas- service). I rode out a very happy guy. "
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| By: Edward Henderson,NV |
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"I was in from Nashville for a convention, online I had booked an Ultra Classic for two days of sightseeing in the desert. The website showed me getting an 06 model. I was prepared to get on a bike with approx. 30,000 miles on it. I was shocked when they gave me an 08 with 3.5 miles and said enjoy your ride! I had the best experience at this dealership then anyone I have ever been to. Thanks for the Ultimate experience!"
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| By: Michael Nashville,TN |
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"What an awesome experience I had to buy my first Harley, Lori Morgan was great, Brian in finance was also great,Thank you so much,I look forward to coming back in for many accessories.
Thanks Don Blakey"
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| By: don las vegas,NV |
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"4 of us rented Motorcycles through Las Vegas HD during the Las Vegas BikeFest 2007. We had NO PROBLEMS. Check in was fast, the service was great, the bikes were clean and ran great! They even provided us with maps for the most ideal rides in the Las Vegas area. One of the best features was being able to drop off the bikes anytime 24 hours to a security guard so that we would not have to get out of bed early in the morning. That was wonderful! We truly enjoyed our experience and plan on doing it again in the future."
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| By: Scott Rapid City,SD |
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"All of the Store locations we've visited have had the most outstanding customer service and care I have ever experienced anywhere, hands down!!!!! Dan Jones was our sales person,(We bought two Sportsters, an 883 and a 1200 Nightster) he made the whole experience so easy and relaxed, I would and will recommend him to anyone I possibly can. We took the Riders Edge Course(Dan "Double D" Jarosz and Mike McDade were so on top of everything, and excelled in their knowledge. Not to mention they made the class a whole lot of fun. I am an experienced rider already, but would definitely suggest taking the course to anyone. Dan and Mike taught me alot that I obviously didn't know, helped me break some old (bad) habits and even helped me understand about the actual physics of riding, which helped improve my riding skills, considerably. I plan on taking some of the advanced courses, in the future. Even my retail experiences(you know you gotta have the awsome clothes, too!)are always really enjoyable, no matter which location I go to. The staff is always so helpful and none of my treatment has ever felt like they were treating me nice because they have to, it always seems that everyone really does enjoy it, no matter what their job. More businesses would do well to take a few lessons from your company. A million kudos to everyone at Harley-Davidson, and I do mean everyone."
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| By: Roni Las Vegas,NV |
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"We stopped in while on vacation to get some T's and such. I have been looking at my local dealerships, where I've spent thousands of $$, for a part for my 03 Road King Classic with no luck. I need a new console cover, the leather weave on my bike is starting to peel off. None of my 'local' HD dealerships went beyond the 2007 catalog, but Tony Holland pulled out the 03 manual, then went through older catalogs and found the part number of the cover. He then checked inventory and found some Ohio dealerships that may have the part. Even though he knew I wasn't going to buy much more than a few T shirts, he did more for me than the dealership that sold me the RK.
My many thanks and hats off to Tony. HE is what owning a HD is all about.
Jim Collier
Massillon, Ohio"
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| By: Jim Massillon,OH |
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| By: Derrell north las vegas,NV |
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"We visited HD Las Vegas end of July and had a very helpfull service from Josh and Laura in the parts section. As both were so friendly we ended with buying so much stuff for our bikes here in Germany that we had a " nice " argument with our airline for the flight back home....
as we travel quite a bit around the globe I can assure that this dealership is among the best in the world !!!
Dagmar & Greg "
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| By: Greg Aachen / Germany,XX |
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"My wife and I were over to the USA on vacation from England for 3 weeks and I had a list of parts I required, as we were to start and finish our vacation in Las Vegas the intention was to pick the parts up on our return.
The experience from start to finish could not have been better, being picked up and dropped off outside the hotel, and dealing with James at the parts counter who was an absolute star, I gave him the part numbers I required and he did the rest, he even removed the exess packing and bagged stuff individually so that it would'nt be to heavy for the flight home.
I will use Las Vegas Harley Davidson again on my next visit.
Thank you everyone, especially James.
Brian & Chris"
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| By: Brian Stockton-on-tees,XX |
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"Hi I visted your locations at S. Eastern Ave and at W. Sahara Ave, in May 2007 and was blown away by your professionalism and customer services.
If you guy's have an employee of the month awards can I nominate the following 2 memebers of your staff who gave me 110% service assist me and my wife in purchasing our goods.
Ken Urbain at your main facility and Chuck Alkema up at Red Rock HD. I will reccomend you to all of my friends visiting Las Vegas and will definately shop with you again on my next vacation. Ride safe..........Terry
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| By: TERRY COUNTY DURHAM, UNITED KINGDOM,XX |
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"Great Service !
I stopped by LVHD on 8 May 2007 for a 10,000mi lubricant service while riding cross country on my newly purchased 2005 FLHRI. I arrived before 7:30am, and was greeted by Marian (great personality) and she set up my bike for servicing as soon as the service department opened. WITHOUT having an appointment. Wow!
With fresh fluids, you made the rest of my trip more enjoyable.
Thank You, Marian (cashier) and Jeff (technician)
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| By: Richard Ellensburg,WA |
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"I had been to Laughlin and Vegas for a few days and heading back to Kansas when I noticed a nail in my rear tire. I pulled in to your dealership and was met by Justin Faulkner. He was very courteous and helpful. He assured me he would have a new tire on for me and I would be back on the road in a couple of hours. I was. When I got home I had a voicemail from Chuck checking to see if everything went okay. Thanks for the great service. I will definitely stop by when I'm in Vegas next year.
Sincerely,
Dan Blaha
Salina, KS
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| By: Dan Salina,KS |
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"OUTSTANDING customer service from start to finish - but wait - I'm not finished yet; I plan to continue patronizing LVHD for as long as I own this bike. The whole experience has been genuine and caring; everyone at the dealership seems to have MY best interest at heart. LVHD is a great team and I recommend them completely."
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| By: Daniel Paulden,AZ |
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"your staff has always been friendly and helpful."
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| By: carole las vegas,NV |
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"Hiya,
My wife Elaine and I celebrated our 30th wedding anniversary in Las Vegas from March 13th until 28th. I hired a Herritage soft tail for 2 days and had a great time, so much so that we intend coming back next year with some friends to celebrate Elaines and another friends 50th birthdays . Great bikes very helpful and knowledgeable staff. I would certainly recommend you to any one!
Cheers, hope to see you this same time next year! Steve & Elaine Burton "
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| By: Steve Buxton - Manchester UK,XX |
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"I bought my new 2007 Sporty 1200 Low from Jack at LVHD West. He was so helpful and answered all my questions. I had previously purchased a Dyna which I sold because it just didn't fit me right and was quite worried that I would end up not liking the Sporty either. But it is a dream to ride! And everyone at LVHD West were the absolute best at helping pick out all my accessories to dress up my little honey! Made spending all that money FUN! LOL My husband has purchased several Harleys through Jack over the years also. You can trust what Jack tells you as being right on track and if he doesn't know for sure he will go ask so he doesn't tell you wrong. Love my Sporty, Love LVHD and Love Jack & the staff!"
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| By: Cathy Las Vegas,NV |
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"My wife and I rented a Heritage Softail 2007 on March 13 and 15. Your rental staff are the best! They processed our request for rental, gave us maps and directions to Death Valley, and had us on the road in no time. The second day we went out to the Dam and around Lake Mead. The scenery and ride makes it worth coming back. We had the ride of our lives and are eager to return back to do a Grand Canyon trip. I must say, even with a minor disruption of running over a nail and getting a flat, you had us taken care of immediately, with superb road side service. Thank Stu for us. It is no wonder you received the Circle of Excellence Award!"
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| By: John Welland,ON |
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"This was my fourth trip to Las Vegas in which I rented a motorcycle from Las Vegas Harley Davidson. My wife and I wanted to ride in comfort, so we rented a 2007 Ultra Classic. What a sweet ride! Dusty Monroe and Christy Stokes were very helpful at the rental counter. They gave us a map and some great directions. The ride to Hoover Dam and the Valley of Fire was beautiful. We chose to stay off of the interstate and take the senic route both ways. It was great because the return trip was like seeing the same sights, but from a different perspective. On our last day of renting the Ultra, we experieced some difficulity with the remote security system. Once again Dusty and Christy were there to help us out. We called the dealership and they gave me a few ideas that helped get the bike started. Thanks for your help and for making or trip to Vegas a memorable one. "
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| By: Bill Fishers,IN |
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"I was in your store on the 9th after seeing the Wall Memorial, thanks for the chance to see it. I returned from Iraq last June. The memorial was very touching.
I would like to say the that the sales man (Rickey) that I talked to was very knowledgeable and friendly.
I think if I would of stayed there 10 more minutes I would have left with the bike.
I bought my first bike from the Zion store last summer and my second one will be from your store. That might be a little while but I will be back.
Thanks again for the experience."
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| By: Cox Santa Clara,UT |
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"I want to commend Harley Davidson West for their superior service in all areas!
I recently purchased a new Harley 1200. The salesman Aris was awesome. Ken who processed the paperwork was great. Everyone at the location from the parts guys to the women at the cash register were super friendly, helpful, just down right awesome people. I don't think I have ever made a purchase that I have been treated so well. I feel like "a part of the family".
I came home yesterday and found a package sent to me from Harley Davidson West. It was a box of brownies!!
What a nice touch!!
Will definately always send business your way and speak kindly of you all.
Thank You Harley Davidson!!!
Sincerely,
Kim Fletcher"
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| By: Kim Las Vegas,NV |
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" EVERYONE AT THE STORE IS GREAT....KEN ANGELL WAS THE BEST .........BOUGHT 2 BIKES FROM HIM IN 4 WEEKS......HE MADE IT TOO EASY,,,,,,THANK YOU, DAVE"
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| By: DAVID LAS VEGAS,NV |
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"Rental Con No.: WHD00000A7
WOW!!!! Staff that understand what customer service is all about!!!! Equipment that performs flawlessly!!!!
What a great experience! Looking forward to the next opportunity to deal with LVHD again"
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| By: John Baldwinsville,NY |
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"One of the best shopping expirences at a Harley dealership. Sales people were couterous and helpful. Easy to find, Great directions on the billboard. I will come back next time i am in Vegas. Desiree is a great sales person."
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| By: David Lone Jack,MO |
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"I am a new rider. I bought a used 1994 XLH and then found out it had been wrecked and the front end was bent :-) I have since completed several home repairs, and I am finally riding it every day.
Long story short; I ask alot of questions, and have had wonderfull advice and suggestions from Joshua in Parts and Mike from Service. Mike even called to see how my home repair was going !!!
I compare this with a very bad experience at another shop, that made me feel like I was an idiot for attempting any of the repairs at home... I know I am not a big dollar customer, and I do my own wrenching whenever possible too save money for gas :-)
At your dealership I was treated with courtesy, and never felt like i was wasting anyone's time. I will always shop at your dealership.
You have earned one loyal customer, and someday hopefully I can evaluate your sales staff too! I am saving for the bike I'll trade up to someday :-)
Thanks for your pleasant,& knowledgable staff,
Randy~"
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| By: Randy Henderson,NV |
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"Before arriving in Flaggstaff Arizona I developed an air intake leak which in return caused the bike to run at a high idle and run lean. I ended up stopping the air leak with some black electrical tape to get going again. When I arrived in Las Vegas I drove directly to Las Vegas Harley Davidson. Upon being directed to the service department I talked with a Marian Steele. Marian was very knowledgeable
and proffesional, and had my bike in the back being worked on within 20 minutes. Upon further investigation into the air intake leak, the mechanic found that I had broken a spacer bolt to my Hyper Charger air cleaner. Marian went out of her way and called seven bolt companies trying to find the right bolt to make the proper repair. She couldn't find the bolt anywhere in Las Vegas. I decided to put on a stage 1 Screaming Eagle air cleaner kit. When I picked up the bike the next day it was repaired and washed. I arrived home to Rock Springs, Wyoming on the 8th of July, and recieved a call from Marian Steele the same night to make sure I was happy with the job that was done to my bike. I have to say that being a Harley rider for over 23 years I have never come across a Harley dealership who was more friendly, proffesional, and courtious than Las Vegas Harley Davidson. Please let everyone there know that they did a great job, especially Marian Steele. Thanks again, David Seneshale, Rock Springs, Wyoming. "
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| By: David Rock Springs,WY |
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"June 1st saw me with a days holiday at the end of a two day visit to the convention centre..my Company president ( also a HD riderin N.J.) told me to take a bike out into the desert for the experience...with a Road King at home in England who was I to argue with the boss...I turned up on the hottest day of my life 106 deg. and when Dusty in the hire dept suggested the "Valley of Fire" it seemed just the thing to do... stocking up with water from the cooler in the dept.. I set off alone up the interstate towards the valley, love the sign for Ruby's Motel and Grill 4 1/2 hours... you dont see things like that at home, at the turn off & Truck stop I met three guys from Vermont also hiring from LV HD & doing the same route so they invited me to join em... it was a fantastic day full of new experiences and new friends we returned via the Hoover Dam and finished up at the H-D Cafe on the Strip... what an entrance...! the four desperados after 10 hours out in the desert covered in dust and sweat our bikes parked outside next to the "civilians" in their nice new clean HD Tee's fresh from the store having Margaritas outside the cafe... end of a perfect day... proud to be a HOG and proud to ride with my friends the Yanks.
I'll be back for more...
Oz of Nene Valley Chapter England"
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| By: Oz Wellingboro UK,XX |
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"I felt at home from the minute I arrived to shop. We picked out our new (to us) bike and the deal was done in less than an hour. I appreciate David and his hard work.
Thanks,
Mike"
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| By: Mike Henderson,NV |
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"The sales staff is great. When I bought my Harley last month, Chad treated me like a Harley rider and not an uneducated woman, as other stores have. That p****s us women off. There in an OUTSTANDING person at your store. That person is Rudi in service. The follow up service calls are a nice touch. I have spent alot of money and alot of time with my husband at your store in the last year and I have always been satisfied with the parts department, sales staff, accesories and service.
Keep it up. Holly June 10, 2006"
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| By: Holly Las Vegas,NV |
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"You have a great bunch of employees especially Jack in sasles (who sold us 3 bikes in 15 months) and Laura Lister in chrome (who actually convinced me to buy my own motorcycle). I have confidence in these two employees and recommend them to all my friends."
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| By: Vicky Las Vegas,NV |
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"My wife and I arrived in Las Vegas on May 4, 2006 for the Harley Owners Group Primary Officers Training at the MGM Grand. Our motorcycle, a 2002 FLHTC, was running bad and had no power. We arrived at your shop about 9:30 AM, was put in contact with Mike Plehn at the service desk and explained our situation. He told us that they would be able to check to see what was causing our problem. The service technician, Jay Ellis, found we had a bad vacuum diaphram in the carburetor. In addition, he found we had a loose front motor mount and bad choke cable. All of this was repaired and we were out by around 12:30 PM with a clean motorcycle, which was badly needed.
This is the second time we have received service repairs, while on the road, from your shop with the last being in September 2001. We couldn't ask for better treatment from an outstanding dealership who understand what it is like to be 1,500 miles from home and have motorcycle problems.
Our hat is off to your and your fine staff! Many Thanks!"
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| By: Rickey Taft,TX |
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"In april we when visited NAB we also visited the Harley store, Robert helped us to find some acessories for our fat boy and road king classic and some clothes. It feld nice and the people where not pushing but advicing what we probably could buy. That is a different way of keeping you customers satisfied and for sure we will come back next time when we are visiting LV."
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| By: Anonymous Amsterdam,XX |
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"I had the best experience at LV HD. I need a little more power in my 03 Road King. I was not sure what I need or what that would in tell. But all my questions were answered by answering some. Rudy in service asked what I would like out of my bike. He put a package together that gave me just what I wanted and more. Rudy is an asset to LV HD he worked with me though the process and pulled it all together. 104 Power,110 Torque Rudy you ROCK.
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| By: Ron Henderson,NV |
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